How much do you charge for delivery?

We offer free standard delivery on all orders over £1000 to UK mainland delivery addresses. Note some exclusions apply, please email info@bathroomsdirectyorkshire.co.uk and we will be happy to quote for deliveries to remote areas based on the goods required. Shipping below £1000 varies by product and brand, to check shipping prices simply add the product to your basket. Should you require a split delivery, additional delivery charges may apply.

How will my goods be delivered?

Small items such as Taps and Accessories will be delivered by courier, the courier will contact you ahead of delivery. Large items such as Baths, Ceramics, Furniture, Shower Trays and Enclosures will be delivered on a pre-arranged, palletised, kerbside delivery service and therefore your assistance will be required to take the items into your property. The delivery driver may take the pallet away for you, please note this is at the driver's discretion, if this is not possible you will have to make provision to dispose of the pallet.

Should I inspect my goods upon delivery?

We understand it is not always possible to inspect all your goods upon delivery, if this is the case please sign as unchecked otherwise the delivery is deemed as complete and undamaged. Should you note visible damage upon delivery please inspect the products further and take photographic evidence. Please then call us on 01226 770383 or email info@bathroomsdirectyorkshire.co.uk with your query. You are within your rights to refuse delivery of the order if it isn’t right.

My order is damaged or incomplete, what do I do next?

As soon as your order arrives, please check carefully for missing items and also damage. If you notice either, please call us on 01226 770383 or email info@bathroomsdirectyorkshire.co.uk You are within your rights to refuse delivery of the order if it isn’t right.

What happens if delivery takes place when I am not at home?

Please ensure someone is at home on the agreed day of delivery. If we cannot deliver the items a redelivery fee will apply.

Can I collect my order?

You can collect your order from our warehouse: Bathrooms Direct Yorkshire, Unit 3 Davies Yard, Wakefield Road, Barnsley, South Yorkshire, S71 1NU. Arranging collection is available at the checkout.

How do I return an item?

All items (apart from custom orders) can be returned up to 28 days from delivery. Returns must be authorised, so please call us on 01226 770383 or email info@bathroomsdirectyorkshire.co.uk with your order details. Please note, we will only accept products if they are undamaged, unused and in their original packaging and accompanied by your order confirmation. Bathrooms Direct Yorkshire is not liable for postage costs or taxes due on returned goods. We recommend using Recorded or Special Delivery when returning products as Bathrooms Direct Yorkshire will not be responsible for products lost or damaged in transit.

What is your return address?

Bathrooms Direct Yorkshire, Unit 3 Davies Yard, Wakefield Road, Barnsley, South Yorkshire, S71 1NU.

When will I receive my refund?

Upon receiving the goods back, we will refund your money after items have been inspected for resale. You will then receive an email confirming your refund has been processed.

Are there any returns exclusions?

Please note that we cannot accept returns or exchanges for products that have been used, installed, or made-to-order.